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Commencing on October 25th 2015, the first scheduled day of the winter season, Lufthansa will offer its innovative Premium Economy on all flights to and from Dubai as well as the entire Gulf region.
Launched just 18 months ago, Lufthansa’s newest cabin of service has already become a benchmark in quality and service for passengers interested in upgrading their travel experience.
“We are thrilled to offer our customers in Dubai and across the region additional privacy, space, more individualized service and amenities,” said Karsten Zang, Regional Director Gulf, I.R. Iran, Pakistan & Afghanistan for the Lufthansa Group.
Lufthansa’s new cabin service offers a seat pitch which is up to three centimetres wider depending on the type of aircraft. The separate wide armrest for each seat and the centre console between the seats ensure extra privacy and thus a total of about 10 centimetres more space to the side. The seat back can be tilted further and the seat spacing is much more generous at 38 inches (97 centimetres). The adjustable headrest can be folded at the sides to give comfort and support. Premium Economy also offers leg support and foot rests to provide which differ slightly in design depending on the row configuration.
Premium Economy passengers can also expect an upgraded inflight entertainment experience. They can control the extensive entertainment programme using their own touch-screen with a screen size from 11 to 12 inches (28 to 30 centimetres). In addition, each seat offers a USB port and an electrical outlet so passengers can use their own devices. A diverse selection of newspapers and magazines complement the diverse entertainment programme.
With two pieces of luggage up to 23 kgs, each passenger has twice as much free baggage allowance as standard Economy Class allowance. For a surcharge of 25 Euros, passengers also have the opportunity to enjoy the amenities of many Lufthansa Business Lounges before their flight and access to the Welcome Lounge in Frankfurt is possible for a fee of 50 Euros.
With the winter season of travel commencing, Lufthansa is further enhancing all of its premium products, with final retrofitting of all wide body aircraft serving routes across Lufthansa’s global network.
“Lufthansa has invested 1 million Euro daily for the last three years in upgrading our onboard product. With this important milestone, Lufthansa is well on its way to becoming Europe’s first Five-Star Airline,” added Zang.
Lufthansa has transformed its Business Class service as from the end of October, Lufthansa Business Class passengers flying to and from the region can look forward to a completely new service on board long-haul flights. Flight attendants will now adapt their service to provide an even more personalised experience to reflect the service found in high-end restaurant. After flight attendants have welcomed guests on board in person and by name, they will take their orders and set the table with ceramic crockery. Meals are then served directly from the galley so trays and flight trolleys are replaced by service plates.
After launching on introductory flights in June and July on the Airbus A380 routes to New York (JFK) and Miami, the restaurant service is being launched on Middle Eastern routes.
Special service training courses for around 4,500 flight attendants have already been running since May this year. Around 130 flights on which the new concept has already been tested received an extremely positive response from Business Class guests.
Additionally, the Lufthansa Group has commenced its largest-ever fleet renewal program since its founding. Over 260 aircraft, valued at 36 billion Euros (list price) will join the fleet in the next decade. This includes 34 Boeing 777-9x and 25 Airbus A350-900 wide body aircraft, the latter of which will enter into service next year.
It is the largest investment program of any German company and will allow the Frankfurt-based airline group an opportunity to continue enhancing its products and services globally.
